FAQs / Help
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
No, we regret we are unable to issue refunds online, but any refunds due will be made as outlined in our Terms and Conditions. Please contact us by phone, e-mail or post.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
Dining Trains and Drive a Train Days:
Yes, if there is room, but it is not recommended, so as to avoid disappointment
Email us on: firstname.lastname@example.org
Phone us on: 01364 644370
Post at The Station, Buckfastleigh, Devon TQ11 0DZ